Workers Compensation - Ombudsman/Claims Advisory Section

Injured on the job? What do you do to receive medical treatment and weekly benefits if your injury keeps you off work?

Our Employee Tutorial provides important information about workers compensation for injured workers.

Nuevo para 2008: Nuestro Instructivo para Empleados provee información importante acerca de compensación de trabajadores para trabajadores lesionados.

Self-Represented Litigants Information has important information for injured workers who are representing themselves in a hearing.
Información Para Litigantes Representados A Si Mismos contiene información importante para trabajadores lesionados que están representándose a si mismos en una audiencia.

Our Employer Tutorial provides employers with important information about workers compensation, consolidating and supplementing information on issues covered elsewhere on this page and in other locations on our site.

Ombudsman Services in The Workers Compensation System

The Division of Workers Compensation employs full-time personnel who specialize in aiding injured workers, employers, and insurance professionals with claims information and problems arising from job related injuries and illnesses. The ombudsman acts in an impartial manner and is available to provide the parties with general information about the current issues within the workers compensation system. For example, the ombudsman has current information on legislative changes or changes due to decisions made by the Workers Compensation Board, the Court of Appeals, or the Supreme Court. The Ombudsman Section can also assist parties with specific issues on current workers compensation claims.

Assisting Injured Workers Who:

Need general information
Need medical treatment
Need benefits not now being paid or not being paid on a timely basis
Need resolution of unpaid medical benefits
Need to make timely notification to employer
Need to make timely submission of written claims (K-WC 15)
Need information about procedures for filing for a hearing or an appeal
Have survivors entitled to benefits (fatal claims)
Need informal dispute resolution
Need mediation assistance
Are Spanish speaking

Assisting Employers/Insurance Companies Who:

Need general information
Need to post workers compensation notice (K-WC 40)
Need to provide required information to injured workers (K-WC 27/270)
Need to make timely submission of accident reports
Need to make timely and appropriate payment of medical services
Need election information
Need assistance with death benefit requirements
Need informal dispute resolution
Need assistance for Spanish speaking workers
Need onsite visits for hands-on assistance

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Other Assistance Provided:

Looking up insurance companies
Assisting with collection of medical bills by identifying appropriate carrier
Researching prior injuries (if permitted by work comp laws)
Responding to legislative inquiries
Conducting presentations and workshops on workers compensation issues
Providing information on the effects of child support orders on workers compensation benefits
Making referrals to other agencies

Frequently Downloaded Materials:

These forms are in PDF format and require Adobe Acrobat Reader which is available for free from Adobe.

For further information or assistance, e-mail wc@dol.ks.gov or contact us at:

Kansas Department of Labor
Workers Compensation
800 SW Jackson, Suite 600
Topeka, KS 66612-1227; (785) 296-2996 or (800) 332-0353.