KDOL COVID-19 Response Resources Web Page

Lori C | Mar 03, 2021

I'm self employed and all the sudden my benefits stopped in October i gave called almost everyday since then 5 months i have called and called and have invited a friend over to call with me at times on there phone so double calling and calling note they gave out a long message you gave to listen to before telling you hold cues are full im sick to death if calling with no success. I have sold all my tools i use to be self employed i gave lost my vehicle my utilities gave been shut off the cold front hits and freezes my house busted my water heater can't afford another one can't work anymore if i tried to cause pickup and tools are sold to survive ive just about sold everything i own just to eat and survive my son had to move in with my mother cause i can't feed him no electricity thank God for my mother taking him im sitting in my house no electric now no water cause i can't afford a water heater i guess now i got time to keep calling with no success i guess until they shut my phone...... Kansas unemployment you suck.....i can't even get my tax paper back from unemployment so i can at least get my tax return.......???????? Bullshit

Jason Wilson | Mar 03, 2021

my account online shows that i was paid on Feb.18th for 5 claim weeks... I never received a payment on February 18th.

NOTHING!! no one can help me, the only advice i get is "call your bank" my bank NEVER received it.

Funny how the last two weeks of payments have deposited into my account just fine with zero problem, yet the back pay payment for 5 weeks with the 300.00 per week boost, totalling to the amount of 4200.00 was never received..

IS ANYONE ELSE HAVING THE SAME ISSUE????

I NEED HELP! PLEASE!

MY CAR WAS REPOSSESSED YESTERDAY, AND YOURE SAYING IVE BEEN PAID???

AmyD | Mar 01, 2021

I am supposed to re apply for a new calendar year on GKB app, but, it just says Server ERROR when I click on the icon. How are we supposed to do anything when the apps don't work even when following the instructions and we can't get through to anyone on the phone????????

T Dawson | Mar 01, 2021

Is anyone getting the message “contact the call centerthere is a issue with your weekly claim”?

Ruth | Mar 01, 2021

My claim always says that I will receive a letter of Determination because of a question for continued benefits. I HAVE NEVER RECEIVED ANY LETTER OF DETERMINATION. Today it says I have filed all the weeks I am eligible for. WHAT DOES ANY OF THIS MEAN?

I have tried and tried to get through on the phone with no success. I do not have time, nor do I see any sense in trying to call every few mionutes all day long like some people have.

Please get some answers on here. There are many, many people having the exact same problems and messages as I do.

Thank you!

Tommy | Feb 28, 2021

I was trying to use the Ameila chat when it offered me a live agent chat. I thought this was great, supposed to file my past weeks and submit a ticket to correct my information that somehow got changed. Nothing has happened and I suspect this was fraudulent. Anyone else experiance anything similar? Like everyone else, I cant get through to report potential fraud or get any assistance to get my account corrected.

darrell | Feb 28, 2021

An unexpected error occurred while accessing a resource. The error has been logged for review. try firefox

Laurie Murr | Feb 27, 2021

I am still fighting with unemployment to try and get some money since the end of December. I was able to successfully login and verify with the new system on February 3rd that there was evidently a fraud concern so they put a red flag on my account and booted it back out and now I cannot get back in for love nor money. I have submitted my verification documents and minimum of five or six times via email and the portal and now I got another email today saying that I'm not verified and I need to submit my documents again this is ridiculous. I even called LexisNexis and confirmed that I had been verified. This has gotten so far out of control it is completely ridiculous especially when I have called every phone number left voicemail called the governor called the US Department of Labor and still cannot get any assistance I am at my wit's end they need to read their emails and check the portal because there are about five or six copies of my documents in there if somebody would bother to look. And to top it off and make matters worse, the original 1099 I received was correct but they had to send me a zero. Copy which they also sent to the IRS and it will probably cause me all kinds of grief with the IRS in my taxes. Beautiful Kansas get it together can't you?

Joshua Coleman | Feb 26, 2021

If you get the error below when you click on "Get Kansas Benefits (GKB)," please consider using the browser Mozilla Firefox. Neither Chrome nor Edge work for me, but Firefox does consistently.

"SERVER ERROR An unexpected error occurred while accessing a resource. The error has been logged for review."

Kyle | Feb 26, 2021

I have been trying to submit an application for unemployment for a couple of days but continually get a "server error" message. Also tried calling but as always the queue is full and I can't speak to a human being. I successfully submitted an application after switching from Google Chrome to Internet Explorer. Read a lot of reviews with the same server error message and I hope this helps people that are trying to file for unemployment.

Joshua Coleman | Feb 25, 2021

I keep getting this error whenever I click on "Get Kansas Benefits (GKB),": "SERVER ERROR

An unexpected error occurred while accessing a resource. The error has been logged for review."

I've called 50-70 times, but always the queue is full. How can I file my weekly claims?

I can login just fine.

stacy crews | Feb 25, 2021

For 8 weeks, every time I try to file a weekly claim, this disclaimer shows up:"Your benefit year for your state unemployment claim has ended or if you are no longer in a benefit year a new quarter has begun. You will need to reapply for state unemployment at www.GetKansasBenefits.gov to determine if you are monetarily entitled to a new benefit year before proceeding."1) Since my initial claim for PUA benefits was April 4th 2020, I believe I am still in my benefit year.2) Believing a new quarter has begun, I then go to www.GetKansasBenefits.gov where I am then redirected to the new sso.dol.ks.gov website where I log in. I then click on the "Get Kansas Benefits" square tab in my user home in order to reapply. I am sent to the site and shown this message:

An unexpected error occurred while accessing a resource. The error has been logged for review."

Every time I try to call the unemployment center to speak with a real person, I get the same response that the queue is full. Also, I know this isn't about my initial PUA claim. I've checked and the PUA website tells me "You have already filled an Initial Claim". I have my documents ready to upload showing my earnings for the first quarter in 2020 (before the pandemic made me unemployed).

At this point I am distraught. I can't speak with a real human being and the "unexpected error" continues to occur when I try to reapply (and if these errors are truly being "logged for review" then I am astonished). On top of that, "Amelia" the online chatting "virtual assistant" is of no help at all.

I know there are so many others in this situation. Please fix this or at least give an explanation and plan on how you are going to fix this.

David Price | Feb 24, 2021

Throughout these last 8 weeks, every time I try to file a weekly claim, this disclaimer shows up:

"Your benefit year for your state unemployment claim has ended or if you are no longer in a benefit year a new quarter has begun. You will need to reapply for state unemployment at www.GetKansasBenefits.gov to determine if you are monetarily entitled to a new benefit year before proceeding."

1) Since my initial claim for PUA benefits was April 4th 2020, I believe I am still in my benefit year.

2) Believing a new quarter has begun, I then go to www.GetKansasBenefits.gov where I am then redirected to the new sso.dol.ks.gov website where I log in. I then click on the "Get Kansas Benefits" square tab in my user home in order to reapply. I am sent to the site and shown this message:

"An unexpected error occurred while accessing a resource. The error has been logged for review."

Every time I try to call the unemployment center to speak with a real person, I get the same response that the queue is full. Also, I know this isn't about my initial PUA claim. I've checked and the PUA website tells me "You have already filled an Initial Claim". I have my documents ready to upload showing my earnings for the first quarter in 2020 (before the pandemic made me unemployed).

At this point I am distraught. I can't speak with a real human being and the "unexpected error" continues to occur when I try to reapply (and if these errors are truly being "logged for review" then I am astonished). On top of that, "Amelia" the online chatting "virtual assistant" is of no help at all.

I know there are so many others in this situation. Please fix this or at least give an explanation and plan on how you are going to fix this.

RuthAnn | Feb 24, 2021

I keep getting the message that says "Payment for the week has been temporarily suspended because of a question regarding your eligibility. A determination notice will be sent to you.” And, I have not EVER gotten any determination notice sent to me. When trying to call ANY of the KDOL offices the message says everyone is busy and that the queue is full and to call back later. I've been trying to call for over TWO MONTHS and have NEVER gotten through.

I also worked part time for the Census Bureau in August and September. They have said I might quality for regular benefits because of that but the system won't let me file anything that way.

There were bulletins that said to make a new account to see if that might work, but, the system won't let me even start to create a new account.

I have also wanted to check what my preferences are on the site but am unable to even do that because it says my Admin has to do that and I need to CALL SOMEONE!

There has to be answers to all this soon!

James Allen Schenk | Feb 24, 2021

I need help ever since the update I can't access anything anymore. And I can't figure out what went wrong with my PUA I sent in all the paperwork I was asked to and nothing updated been calling for months

William Tomaszewski | Feb 24, 2021

same as everyone else.... Hold queue busy please try again later....for 7 months.! They told me the last time i was able to get through that they had my claim fixed and was being inputted into the system and would see my payments in a week! That hasn't happened! Everyday i get closer and closer to being homeless and ut seems that the dtate of Kansas doesn't care. They just keep reporting lies about how unemployment numbers are at 4% , report on how many people are being screwed over so Kansas can pat themselves on the back.

Brian l klassen | Feb 24, 2021

I still have not received my puec benefits extension I've called 1700 times for 2 months I need my Money is can not find out anything on my pua claim and have sent in required paperwork

Chala Stroud | Feb 24, 2021

I haven't received anything since October been trying to find help with my claim the phone system que is always full.Mother of 3 and I need help now this is becoming ridiculous WE ALL NEED HELP.

I APPRECIATE IF SOMEONE CONTACTS ME FROM KDOL

Andrew McGaw | Feb 24, 2021

pua in temp suspension after i filed a fraud claim .i spoke with representative .the saud i woukd ve contacted havent received call or email .but as continue to fike my weeks saying temporary suspend. Please help i called i emailed i spoke to givernor ofgice i spoke with senator marshall filed congressional inwuiry still no response .

Becky | Feb 24, 2021

I have been trying to reach unemployment office for

almost 2 months now and it is always the same thing,

all CSR are busy and the hold queue is full. I can not

do anything on the website because it keeps giving me

an error message and saying I need to call in. I have

not received any money since the end of December.

This is getting very frustrating. I would appreciate

any answers on how to get through.

Dezirae Curts | Feb 24, 2021

Why are my payments suspended? Im on PUA and I keep getting this message. No Payment Issued: Payment for the week has been temporarily suspended because of a question regarding your eligibility. A determination notice will be sent to you. Ive uploaded all the information youve asked for. What else do I need to do?Ive tried calling for weeks now. We all know how that works. I need to know what I need to do in order to get paid.

Kelly Calvin | Feb 23, 2021

I have been receiving calls from Gypsum, Ks from a gentleman that has an accent from another country named, Calvin. He says he is Calling on behalf of the Governor to inform me as to what is going on with my case. I never answered the calls because I didn't recognize the number and was suspicious. They said to call the "KDOL number" to follow up because they were not going to call anymore. Has anyone else had this happen? Please find me on FB if you have. I am thinking this was a fraudulent call.

Jeff Jacobs | Feb 23, 2021

I have been getting a SERVER ERROR for over a month, and cannot file. The hold queue is constantly full every day. I managed to reach someone five days ago and was told I would receive a call, however, no follow-up. Any ideas??? This is ridiculous!

Keanu Moore | Feb 22, 2021

I have been in contact with a kdol representative who said everything was fixed, just to find out i may be victim to identity theft? Said everything was fixed and being sent and I've gotten nothing. We are s I nuking, please help.

Tim Summers | Feb 22, 2021

I have another suggestion though I am not an employee:

Perhaps someone actually reviews these posts, collects the data, and performs a bit of analysis?

I have reviewed some of the data and there area few common/similar issues occuring.

I would upload a chart and do more of the analysis, but Im not getting paid to do that.

we know two things to be presented as true:

one, you are dealing with outdated tech. Two, tou also put in a recent update.

I find it hard to believe there isnt one employee who soes not understand the basic concept of plan-do-study-act.

For transperency, posted/sharing what you have learned and what has been fixed/being worked on would go a long way. Provide a link at least for individuals to see what has been collected from people, such as this board, and what has been done thus far.

Its far passeed the time to put down the coffee cup and do the work their getting paid to do.

It should not be hard to understand why due to the time that has gone by and some of the issues clearly pointed out, that people will infer there is a lack of compotency and/or a general lack of care.

If there are those that are not willing or capable of doing their job, how about letting them go and hire some of these individuals currently unemployed. You may actually get someone who is going to put in the needed effort.

Sean | Feb 22, 2021

I have been trying to complete my unemployment claim for weeks and cannot because I have to talkto a live agent. I cannot even file the claim because I worked in more than 1 state in the last 18 months? I even started repeatedly calling at 7:50am and couldnt even get in the hold cue at 8:00am orafter. Is this a joke? Somethjng needs to be done immediatly. I am already in contact with the governors office and even that doesnt seem to be helping.

Pat | Feb 21, 2021

I keep getting the "server error" message and the "all reps are assisting.....blah, blah, blah. It is extremely frustrating. I do not believe there are 450 plus reps working. A couple of weeks ago I called one evening and finally got music meaning I was in the queue! I was on hold for 2 hours and 32 minutes. The rep entered two back weeks but payment still has yet to received. But boy howdy duty if you owe the state money you better pay it or they'll take your first born! These people should be ashamed of themselves!

So the people who are eligible and need their money are getting screwed while the frauds are probably still frauding, getting away with it and depleting funds. Come on KDOL peeps get with the program!

Sarah | Feb 21, 2021

I have tried calling hundreds of times for over a month now and am constantly getting the message that all representatives are busy and the hold queue is full. I signed into the new website where I am unable to file a weekly claim and am met with an error code. I need to get in touch with someone who can help me continue to receive benefits I am qualified to receive.

Don P. | Feb 21, 2021

KDOL said Feb. 19th they would start paying out.....It's Feb. 21st and nothing.

I got 6 weeks back pay coming.

JOHNATHAN REYNOLDS | Feb 21, 2021

my account has been temporarily suspended for a month, I have sent in all the documentation you have have asked for. Haven't received anything on next step or approval, I desperately need this money for my family. Would someone plz help me out thank you.

John L Brown | Feb 20, 2021

I am John Brown. Each time i log into my pua account i have send for verification. It then gives me a code. I open up my account and find no non monetary issues found. It also sometimes reads 404 server error. I want to also say that in my claim am missing 3 pay weeks that i called over the claim phone asking for my social security number. That it said did not have in thier system. Can some please help me. Thank you

Kait | Feb 20, 2021

my PUA is showing temporaily suspended. Can someone please tell me why? What do I need todo or submit?

DW | Feb 20, 2021

Called 500 times from 8:00am to 7:15 pm

Always Rep busy, wait is full. This was Friday the 19th.

Saturday called 500 times from 7:55am to 1:00pm. Non stop.

Rep always busy, wait is full.

It has been this way almost a year now. Who ever is in charge of implementing procedures to help is at the least, incompetent. Everyone in management at the KDOL and the Governor herself should resign. These people have had a year to get this right to no avail. People have and are losing their homes, need food, had or having repos of their vehicles, etc.... How about you folks go without pay for a few months and truly feel where your incompetence is not helping people. Sorry, no pat on the back from me. Don't know how you folks sleep. I would be ashamed to hold my head up high.

David L Donaldson | Feb 20, 2021

I got paid for 6 weeks!! Now, my next payment is TEMPORARILY SUSPENDED!!????? REALLY?????

Tim Summers | Feb 20, 2021

since the security update, my payment for the week of 1/30 did not peocess, I received payment forthe following week, and then the payment was not processed for the next week/last week (i.e. no payment-payment-no payment)

It only states, on the web site, if not received within 7 days to call. Like others, I call every day throughout the day just to get the automated telling me everyone is busy and hold queue is full.

There have been numerous reasons/excuses given for the problem, but little solutions.

Other forms of communicating should have already been in place. An ability for individuals to at least, put their name/ phone# in a callback queue via the phone, ability to log in via the web and put in a callback request, email options for particular problems. The emails can further help break issues down to specifics via dropdowns/choices to not only restrict/keep the emais filtered, but track useful data to help solve problems.

These are just a few examples. I get it. There are those who tie up the phone lines with rediculious questions or those that can be easily answered but just looking on the web site. However, there are solutions there that can possibly help with a little effort and thinking outside the box.

it is the excuses and seemingly lack of care/effort that frustrates individuals.

perhaps asking for input/help from those states that seem to have a much better system/process can also help.

“ Try calling during non peak hours “ is not an answer. I, like many others, call every hour throughout the day receiving the same “ queue full call back later”. I have called every 10 to 15 minutes from 8am to 5pm every day.

Eric | Feb 19, 2021

I too am getting an Server Error when trying to file a weekly claim

There is no email address to send my questions to and the phone lines are always busy

How can this be resolved ?

D T | Feb 19, 2021

I find it hard to believe the unemployment rate is now less then 4% here. How can it be? And calling the Governor's office is fruitless. Sure, they will forward your information to KDOL. But, then advise that it is taking an average of 8 to 10 days for KDOL to return those calls. I can't even articulate how overwhelmed this situation has left me. I feel victimized over and over each day I wake up to find that nothing has changed. KDOL refusing to admit their failure, blaming everything but the leadership driving this fiasco. I've read USDOL guidance letters and they stipulate that UI agencies must ensure that new technologies and systems (procedural, technological and informational) administered for UI programs and services DO NOT create barriers to individuals trying to access UI benefits. I'd say they are not meeting this requirement. Old system aside, the lack of complete, accurate information and instruction is truly negligent. It is obvious that after its all said and done and the dust settles, the only ones that will have paid for the incompetence of the KDOL leadership will be the claimants.

Barbara Gayle Swenson | Feb 19, 2021

I am exasperated!!! I have done everything I possibly can! I haven't been able to log in for weeks (about a month) because I kept getting an error message. I couldn't reach anyone through the phone system even though I try repeatedly every day. I mailed KDOL a letter weeks ago. No response. I contacted the Governor's office over a week ago. They assured me someone from KDOL would be contacting me. I was finally able to log in when I read people using Google Chrome were having problems. I used Firefox and got in, only to find my unemployment is inactive!! Inactive, I'm sure because I've been unable to file a weekly claim. I know I had two weeks left! Please help!

Richard | Feb 18, 2021

I am getting a "server error" every time I log onto the Get Kansas Benefit side. Please send info on how to fix or fix it on your side so I can fill out an application and file. Thanks.

WJ | Feb 18, 2021

When are you going to resolve these issues? I have not been able to file a weekly claim but can do PUA. I have called 60 times a day plus, since the system was switched over. Not once have I gotten through to a person. I still have a month of regular and from what I understand you can not apply for PUA until you have exhausted your regular benefits. I am getting a "server error" every time I log onto the get Kansas side, the PUA side works fine. I am getting behind on bills and need to be paid. No one is hiring at the moment and the union I'm with has tons of people on the bench do to a lack of work. These are serious issues that need to be addressed. I'm not the only one experiencing this. Get it together KDOL!

MD | Feb 18, 2021

so trying to sign up with the new system go through it all only for it to say there is an account with that email?????? How the heck does this work no one will take phone calls it is "FULL" and they are busy with others... Come on this has been going on all week everyday you can go to AMEILA she dosent know anything.. are you suppose to get a new email to make this new system work or what this is a mess...

Duane Davis | Feb 18, 2021

I would complain about the service but from reading the other posts it appears to be a waste of time. The system was upgraded to more expensive, less efficient, and totally unresponsive.

Susan McGinness | Feb 18, 2021

i forgot to add that as of today when you call KDOL call center you now have to listen to 2 minutes of info regarding to them supposedly paying out PAU and PEUC payments then you get to make tour selection just to hear the same thing the whole que is full. Why did they change it i am so tired of hearing this 2 minute message before being able to make a selection are they just trying to keep us from getting through!!! Thanks KDOL for further complicating trying to call you to no avail.

Susan McGinness | Feb 18, 2021

I like all others are having all kinds of issues with KDOL. Since they updated their system i have completed the registration process and get this is you first time logging in on the new site even though i have logged in several times. Some days no issues next day issues. I have not been able to file a weekly claim online since Jan 2nd . Their new site shows I'm on PAU which they tell me that is incorrect I'm on the PEUC program why can't they fix that! I now have to call in my claims and OBVIOUSLY I can not get through or even get in the que. Their are so many issue with KDOL i not going to list them all but at theend of the day STILL NO MONEY SINCE JAN. 2nd 2021. We need help like all others my bills are severally over due are we ever going to get help!!!!!! I even emailed Governor Kelly did get a response stating they will have a claiment specialist call me STILL NO CALL from KDOL HELP HELP HELP we are all in dire situations now can anyone get us resolution!! We cannot wait any longer or we will all be added to the homeless population! HELP US GOVENOR KELLY DO SOMETHING GIVE US ANSWERS PLEASE!!!!

DeSantis | Feb 18, 2021

I myself have not received payments for the past 13 weeks. If anyone is having problems signing into new system you have to set up your account you can't just use same login from old system. If your payment has not been issued and its because of determination check your claim status page you may need to download forms from there to print fill out and upload. I had to do that and am still waiting. And for those of you that had a payment sent but it was not in your bank you may want to see if they sent payments to the Bank of America debit card. Theres a link for the contact number i believe under the recieve payments in that virtual chat thing. Hope zome of this info helps.

Kami | Feb 18, 2021

Unable to sign in. Calling your number I get to listen to a recording for 2 minutes and then it hangs up. Yoursystem is bonkers terrible! Even this comment box is wack! Fix your stuff Kansas!!!! We have lives and cannot just sit and try to call you again and again. Fix yourstuff so we can actually complete it all online we dont want to have to talk to you and your amelia robot sucks, that thing is No help!!! You need to be investigated this is criminal. I’m not even trying to get money I just want my damn 1099 form!!!

Sarah M | Feb 18, 2021

i have recieved no unemployment payment or benefitssince the end of December. I have tried calling everyday since before my benefits ran out. I cannot get through to anybody by phone on all numbers listed. Ive done what the suggest go online when i go online to my account it say call customer service which AGAIN I CANNOT GET THROUGH! What are we to do? My bills aregetting backed up. I use to take pride in being a kansan now i literally hate kansas for how they are treating their tax paying citizens. I have friends on missouri unemployment and they do not have these issues they are getting payments and getting through the phone system. DO BETTER KANSAS!

Chris | Feb 17, 2021

Like so many others on this page, my situation is the same with the "Server Error" when trying to file a weekly claim. It has been two weeks of not having access. My bills are now behind from a system that was supposed to improve the wait time. There's no response when spending more than four hours on hold starting from 7:59 am. I find it interesting this is the prime hours to look for employment, but I'm on hold.

I'm glad that Ben shared that information. I will be calling them first thing in the morning. After all, it's my tax money that I'm borrowing against.

Thomas Williams | Feb 17, 2021

Why Am I unable to login with my email or username after the site upgrade, I receive a mail PUA – NOTICE OF DETERMINATION, but I am unable to login or request for password reset, I tried many times and do not get any email to reset my password.

Randy Beatty | Feb 17, 2021

"An unexpected error occurred while accessing a resource. The error has been logged for review."

That's all I've been seeing for weeks. Trying to call gets no one. What can we do to fix this?

KDOL COVID-19 Response Resources Web Page

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