Frequently Asked Questions

Recent Updates

Extended Benefits (EB) Program Update

Beginning this week (July 5, 2020) , some claimants are transitioning from PEUC (Pandemic Emergency Unemployment Compensation) to Extended Benefits (EB). Individuals impacted by the transition have been directly contacted and will see a delay in payment.

Once the EB program is implemented, claimants will be prompted to answer a few additional questions when submitting their weekly claim on the KDOL website. These questions are federally required, and we are unable to process an EB claim until they are completed. We estimate that payments under EB will begin the week of July 20, as long as implementation continues as scheduled.

In the meantime, please continue to file weekly claims as usual as this will allow payments to process more quickly once EB is live.

For more information on unemployment programs offered at this time, refer to our website

Governor Laura Kelly Announces Additional Dept. of Labor Resources for Kansans

Governor Laura Kelly announced a new customer service hotline and email for Kansans who have been affected by the recent duplicate payments. Kansans can reach out to the Department of Labor for assistance at the following resources:

Duplicate payment hotline: (785) 580-2602

Duplicate payment email:

Read more here.

Routine processing delays

The Kansas Department of Labor is notifying claimants of routine processing delays of unemployment insurance benefits due to the Kansas fiscal year ending and the Independence Day holiday. Unemployment claims processed on June 29th  will pay out on July 2nd. Unemployment claims processed on June 30th  will pay out on July 6th due to the observance of the Independence Day holiday. 

Extended benefits triggered in Kansas

Sunday, June 9, 2020, the Department of Labor notified the Kansas Department of Labor (KDOL) that the state triggered extended benefits (EB). This program provides federal reimbursement to the state for up to an additional 13 weeks of unemployment benefits. The extension takes effect on June 7, 2020. Pandemic Emergency Unemployment Compensation (PEUC) previously extended unemployment benefits for 13 weeks starting March 29, 2020. Read more here.
Duplicate payment hotline: (785) 580-2602  Duplicate payment email:
Important Numbers Outside KDOL

The application for PEUC – Pandemic Emergency Unemployment Compensation – is now available atwww.GetKansasBenefits.govSelect the Pandemic Emergency Unemployment Compensation button and apply. If you have been filing weekly claims, once approved, any benefits owed should start processing. If you have not been filing weekly claims, the PEUC file weekly claims function will be functional this coming week. Updates will be posted on social media and our website.

While our team has worked to avoid any functionality issues within the program, if one does arise, the program may be temporarily disabled to correct the issue. Any updates will be posted on social media and our website.

PUA payments began processing on May 26. Direct deposits typically take 2 business days, depending on your bank, to arrive in accounts. Debit cards must be made by Bank of America and mailed to new claimants, taking 7-10 days, depending on the mail.

The Federal Pandemic Unemployment Compensation (FPUC), which provides an additional $600 weekly payment for unemployment insurance claimants, went live starting Thursday, April 23.  The retroactive payments for prior weeks after the law went into effect on March 29, 2020, began paying out on May 7, 2020.