Weekly Claims Questions Update (6/12/20)

Issues surrounding Questions 11 & 12 on the weekly claims this week are resolved and payments have processed. We are aware these federally required questions caused some confusion for claimants filing their weekly claims. We hope this information helps claimants in answering these questions going forward.

We apologize for the confusion when these questions reappeared and assure you that if that was the only issue you had on your claim, it has now processed. We know this is a stressful time for many.

Weekly Claims Question Update

We are aware there were a high number of claimants who answered the #11 "able" question, and the #12 "available" question incorrectly on their most recent weekly claims. Tens of thousands of claimants are seeking assistance from the contact center to fix their weekly claim responses. We are currently working on a one time solution to do a mass correction for weekly claims questions #11 & #12. Our goal is to have this implemented before the end of the week.

We understand that many claimants misunderstood these questions, and we do not want to require them to return paperwork or prompt them to call the Contact Center related to these errors.

Please remember that it is your responsibility to read all correspondence from the KDOL and to read every weekly claim question thoroughly before responding.

We will update our social media and website on this one time correction when it has been made.

REMINDER:

If you believe you answered a question incorrectly on your weekly claim, email us at KDOL.UICC@ks.gov with your full name, last four of your SSN and which questions you answered incorrectly. A representative will be able to assist you in correcting these.

A full list of the weekly claims questions can be found here: https://www.dol.ks.gov/ui-faqs/weekly-claims.

Child Support Payments

We are aware of reports of claimants seeing a child support payment taken out of their weekly benefit amount when they do not owe child support. This is strictly a claim status error on our part. These payments WERE NOT taken out of your weekly benefit amount. The accurate benefit amount was released to your Bank of America debit card or personal account. Again, these payments WERE NOT taken out of your benefit amount.
Duplicate payment hotline: (785) 580-2602  Duplicate payment email: KDOL.DuplicateConcerns@ks.gov
Important Numbers Outside KDOL



The application for PEUC – Pandemic Emergency Unemployment Compensation – is now available atwww.GetKansasBenefits.govSelect the Pandemic Emergency Unemployment Compensation button and apply. If you have been filing weekly claims, once approved, any benefits owed should start processing. If you have not been filing weekly claims, the PEUC file weekly claims function will be functional this coming week. Updates will be posted on social media and our website.

While our team has worked to avoid any functionality issues within the program, if one does arise, the program may be temporarily disabled to correct the issue. Any updates will be posted on social media and our website.

PUA payments began processing on May 26. Direct deposits typically take 2 business days, depending on your bank, to arrive in accounts. Debit cards must be made by Bank of America and mailed to new claimants, taking 7-10 days, depending on the mail.


The Federal Pandemic Unemployment Compensation (FPUC), which provides an additional $600 weekly payment for unemployment insurance claimants, went live starting Thursday, April 23.  The retroactive payments for prior weeks after the law went into effect on March 29, 2020, began paying out on May 7, 2020.